What are your shipping fees?
How long does delivery normally take?
Please allow 4-10 business days (excluding weekends and holidays) to receive your order. For rural locations, allow up to 20 business days.
Where do you ship?
Through uk.bravadodesigns.com we ship only to the United Kingdom.
Please note delivery times to the following locations might take longer than our standard shipping: Northern Ireland: BT, Channel Islands Guernsey and Jersey: GY, JE, Outer Hebrides: HS, Isle of Man: IM, Scottish Highlands and Isle of Skye: IV, Orkney Inseln: KW, Shetland Islands: ZE Firth of Clyde Islands: KA27-28, Region Argyll and Bute with Loch Lomond and Inner Hebrides: FK17-21, PA20-38, PA41-49, PA60-80, PH16-50, Isle of Wight: PO30-41, Isles of Scilly: TR21-25
How much does return shipping cost?
A £5 cost for the shipping label will be subtracted from your total refund.
What needs to be included in my return?
Other than the product, a completed return form must be included.
Bras, tanks and camis may be returned up to 30 days from the date of purchase, provided they have only been tried on and not worn or washed, and are in “new” condition.
For hygienic reasons, underwear cannot be returned.
Final sale items, discontinued styles, and non-apparel (e.g. Washable Nursing Pads) cannot be returned.
Can I return just one or two pieces from my bundle order?
Yes, you can! Any item from a bundle promotion (e.g. BOGOs, tiered promos) can be returned, however the refund value will reflect the promotional discount based on the number of remaining items in your order.
How do I return/exchange a gift?
If you received a gift that does not suit your needs, please contact our Customer Service team before returning any bras through the mail. They will be able to initiate the return process and provide further assistance.
How can I exchange a product that has a defect?
Bravado Designs will replace a manufacturer’s defect on any of our products within 45 days of product purchase. Defects may extend to clips (that are broken, will not stay closed, or will not open), stitching, defects in fabric and/or trims etc. Some defects only appear with wear. Bravado Designs may replace defective bra merchandise that has been washed and/or worn (provided it is returned within 45 days of purchase). Each garment will be evaluated for defects by our Quality Assurance Department and any garment received that is deemed not to be a manufacturer’s defect (e.g. stains) will be returned “as is” without reimbursement.
Can I exchange my bra for another size/colour/style?
We do not process exchanges however, qualifying items can be returned to us for a refund.
Can I return an e-gift card?
Our e-gift cards are non-refundable nor eligible for return. Store credit cannot be converted to cash.
Can I return a product purchased with e-gift cards?
Purchases made with e-gift cards will be refunded back to the same e-gift card used. If a product purchase was done partially with an e-gift card and partially with another method of payment, we will refund the amounts according to each method of payment. If a purchase was made with multiple gift cards, we are not able to combine the refunds onto one gift card. The refunds will be processed onto each of the gift cards used.
When will I receive my refund?
Please allow 3-4 weeks to complete the processing of returns and refunds, and it may take up to 10 days for the refund to appear on your card. Bravado Designs reserves the right to evaluate all returns before issuing a credit.