Shipping & Returns | Free Shipping Over £30 & Easy Returns | Bravado Designs UK

Shipping and Returns

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Please note that we are experiencing higher than usual delays in our shipments of orders from our warehouse resulting in longer delivery times.  We apologize for any inconvenience this may cause and will advise when we are able to resume to normal shipping delivery schedules.

Be assured that the health and safety of our customers and employees are always top of mind for us. As such, we’re working with our warehouse and delivery partners to implement proper handling, inspection and processing of orders and returns in the safest manner possible.

For more information on shipping and returns, make sure to reference our Shipping and Return rules below.

If you have any questions about orders, shipping, returns and/or products, please contact us at 416 466-8652. We'll be happy to help you Monday to Friday (9AM to 5PM EST). If it's after business hours, don't hesitate to send us an email at: customerservice@bravadodesigns.com


Shipping and Returns FAQ

What are your shipping fees?

  • £11.25 flat fee for all orders under £30. Shipping fee is non-refundable.
  • Free shipping for all orders over £30.
  • Free shipping minimum is based on sub-total after discounts and before taxes.
  • You will not be charged additional customs & duty fees upon receiving your order.

How long does delivery normally take?

Please allow 4-10 business days (excluding weekends and holidays) to receive your order. For rural locations, allow up to 20 business days.


Where do you ship?

Through uk.bravadodesigns.com we ship only to the United Kingdom. Unfortunately, there are some areas in the UK that we are unable to ship to including: Northern Ireland:  BT,  Channel Islands Guernsey and Jersey: GY, JE, Outer Hebrides: HS, Isle of Man: IM, Scottish Highlands and Isle of Skye: IV, Orkney Inseln: KW, Shetland Islands: ZE Firth of Clyde Islands: KA27-28, Region Argyll and Bute with Loch Lomond and Inner Hebrides: FK17-21, PA20-38, PA41-49, PA60-80, PH16-50, Isle of Wight: PO30-41, Isles of Scilly: TR21-25


How do I return an Item?
  1. To print your return label click here.
  2. Enter your Order ID & email address. Select the items you want to return and print the return label generated.
  3. Fill out the Return Form enclosed in your order and pack it with the item(s) you are returning. Or download and print the Return Form here.
  4. Affix the return label on the outside of the package, ensuring to cover up any old labels.
  5. Drop off your package at a local post office.

How much does return shipping cost?
A £5 cost for the shipping label will be subtracted from your total refund.


What needs to be included in my return?
Other than the product, a completed return form must be included.


What is eligible for return?

Bras, tanks and camis may be returned up to 30 days from the date of purchase, provided they have only been tried on and not worn or washed, and are in “new” condition.


What is not eligible for Return?

For hygienic reasons, underwear cannot be returned.
Final sale items, discontinued styles, and non-apparel (e.g. Washable Nursing Pads) cannot be returned.


Can I return just one or two pieces from my bundle order?

Yes, you can! Any item from a bundle promotion (e.g. BOGOs, tiered promos) can be returned, however the refund value will reflect the promotional discount based on the number of remaining items in your order.


How do I return/exchange a gift?

If you received a gift that does not suit your needs, please contact our Customer Service team before returning any bras through the mail. They will be able to initiate the return process and provide further assistance.


How can I exchange a product that has a defect?

Bravado Designs will replace a manufacturer’s defect on any of our products within 45 days of product purchase. Defects may extend to clips (that are broken, will not stay closed, or will not open), stitching, defects in fabric and/or trims etc. Some defects only appear with wear. Bravado Designs may replace defective bra merchandise that has been washed and/or worn (provided it is returned within 45 days of purchase). Each garment will be evaluated for defects by our Quality Assurance Department and any garment received that is deemed not to be a manufacturer’s defect (e.g. stains) will be returned “as is” without reimbursement.


Can I exchange my bra for another size/colour/style?

We do not process a straight exchange. You can return your item(s) back to us for a refund and place a new order. Please note, a £5 cost for the shipping label will be subtracted from your total refund. Contact our Customer Service Department to place your new order by phone, live chat or make a replacement order on uk.bravadoesigns.com. Our Certified Fitters will ensure we get you in the right fit!


Can I return an e-gift card?

Our e-gift cards are non-refundable nor eligible for return. Store credit cannot be converted to cash.


Can I return a product purchased with e-gift cards?

Purchases made with e-gift cards will be refunded back to the same e-gift card used. If a product purchase was done partially with an e-gift card and partially with another method of payment, we will refund the amounts according to each method of payment. If a purchase was made with multiple gift cards, we are not able to combine the refunds onto one gift card. The refunds will be processed onto each of the gift cards used.


How does the return of a product purchased with an e-gift card work?

Purchases made with e-gift cards will be refunded back to the same e-gift card used. If a product purchase was done partially with an e-gift card and partially with another method of payment, we will refund the amounts according to each method of payment. If a purchase was made with multiple gift cards, we are not able to combine the refunds onto one gift card. The refunds will be processed onto each of the gift cards used.


When will I receive my refund?

Please allow 3-4 weeks to complete the processing of returns and refunds, and it may take up to 10 days for the refund to appear on your card. Bravado Designs reserves the right to evaluate all returns before issuing a credit.